Terms of service.

These terms and conditions (Terms) apply to all orders placed online by you (Order) with Sahara Bridal (we, us) on our website including www.saharabridal.com (and any mobile or App versions) (Website) for veils, apparel and products in the Sahara Bridal collections (Product).

ORDERING

When you place an Order for a Product and pay us the Order Price (as defined in clause 2), we agree to provide you with the Product that you have ordered in accordance with these Terms. Once you have placed your Order, you will receive a confirmation email with your Order details and a suggested date by which your Product will be shipped to your provided shipping address.

PAYMENT

The Order will state the Order Price, which includes the price payable for the Product, any postage fees, any applicable Rush Fee (see clause 3), Additional Fees (see clause 4) and other charges (Order Price).

We accept payment online via Visa, Mastercard, and stripe. We will not commence the making of your Bridal Veil or Accessory or send your Product until payment of the Order Price is made in full and received by us. For purchases on our AU website, all prices are inclusive of Goods and Services Tax (GST).

COMPLETION OF YOUR ORDER

We will arrange to have the Bridal Veil or Accessory you Ordered shipped to your shipping address within 4 weeks after the date of your Order unless the Order is a rush order. If the Order is a rush order, you agree to pay the applicable rush fee as detailed at the time of placing your Order (Rush Fee).

You acknowledge that scheduled completion dates and shipping time frames provided to you may be delayed as a result of factors outside our reasonable control (for example, where your sizing has changed or due to an act of god or natural disaster or pandemic) (Force Majeure Event). It is your responsibility to allow for unforeseen delays when choosing the time to place your Order and the date of your wedding.

We may, for any reason and in our absolute discretion refuse to accept your Order, only accept to sell some, but not all, the Products you have ordered or refuse to sell our Products to a particular country, jurisdiction or location.

SIZE SELECTION

You confirm that you have elected to order your Bridal Veils and Accessories in the size/length you selected online. We are able to assist you to choose appropriate standard sizing for your Bridal Veil or Accessory by assisting you with taking your measurements over the phone or video chat, however you are responsible for relaying what you believe to be an accurate and true measurement in centimeters.

If you wish to order a Bridal Veil or Accessory that does not fit into one set size category, we may (at our option) offer the Bridal Veil or Accessories into different lengths. Additional fees (Additional Fees) apply to varied lengths and Bridal Veil or Accessories requiring extra length (Extra Length). 

FLUCTUATIONS

When choosing your Bridal Veil or Accessories, you agree to take into consideration any body measurement fluctuations affecting your measurements that may occur between placing your Order and the completion of your Bridal Veil or Accessories (Fluctuations). You acknowledge that Alteration Services may not be able to be performed to cater for Fluctuations due to design or fabric restrictions. You agree that you will not be entitled to a refund or other compensation if you are not able to use your Bridal Veil or Accessories due to a Fluctuation. We will take reasonable steps to inform you if Alteration Services are not capable of being performed on your Bridal Veil or Accessories at the time of you placing your Order.

BRIDAL VEILS AND ACCESSORY RETURN, EXCHANGE OR STORE CREDIT

We have a 5 day exchange or returns for change of mind on the Sahara Bridal Collection pieces. Items must be in their original state and unworn. Return postage costs are the responsibility of the customer. The customer must contact info@saharabridal.com.au regarding the return and the item must posted in appropriate packaging within 5 days of receiving the item.

Bridal Veil or Accessories returns must be in perfect condition. Your exchange may be subject to product availability and your particular timeline.

Bespoke pieces

Bespoke bridal Veil or Accessories made are not eligible for return or exchange unless faulty.

In a case where the product is faulty, Australian Consumer Law applies.

ARRANGING A REFUND, EXCHANGE FOR STORE CREDIT

Customers must, at their cost, return their product to Sahara Bridal within 5 days of receiving the product using Sahara Bridals preferred carrier (Australia Post). The Bridal Veil or Accessories must be in a perfect, resellable condition to be eligible for exchange, store credit or refund.

If it is, Sahara Bridal will provide the customer with a store credit, exchange or refund. The customer must use the store credit within 2 years.

You must inform Sahara Bridal via email sarah@saharabridal.com.au with your personal details, reason for returning the product and preference of a refund or exchange. Ensure the Bridal Veil or Accessories is carefully and securely packed.

The return address is:

Sahara Bridal,

ATT Returns:

25 Kentia Close,

Port Macquarie, NSW 2444

Please note that the product purchased remains the customers responsibility until received by Sahara Bridal and as such is returned at the customers risk.

EXCEPTIONAL PRODUCTS

Bespoke pieces

Bridal Veils or Accessories are made individually for our customers and thus are not eligible for return or exchange (unless deemed faulty in which case the Australian Consumer Law applies, see below).

Sale items

All sale items are final sale and ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).

Hygiene regulations

For hygienic purposes all undergarments (including shapewear and underwear) and earrings are ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).

Australian Consumer Law

If there is a minor defect with the product that is capable of remedy, we will remedy that defect within a reasonable time and cover the cost of shipping of the product in order to do so. We may remedy the defect (at our option) by:

  • Fixing or repairing the product;

  • Replacing the product with an identical product; or

  • Refunding the order price.

If there is a major defect with the product, it will be managed in accordance with Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) including by providing the customer with a refund or replacing the product, at the customers election, provided the customer returns the product to us, at our cost.

DELIVERY OF PRODUCTS

It is your responsibility to cooperate with or provide any information required by customs or the courier, freight or delivery service provider in respect of the Products. We are not liable for any loss suffered by you if you fail to do so.

FAULTY PRODUCTS AND THE AUSTRALIAN CONSUMER LAW

We warrant that we will provide the Products in accordance with the consumer guarantees in the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) which apply to the Products.

Nothing in the Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.

You must thoroughly inspect your Bridal Veil or Accessory upon receiving it and advise us if you believe there are any flaws or other issues as soon as possible. If you consider your Bridal Veil or Accessory to have any flaws, please take photographs and promptly call +61422 655 920 or email to sarah@saharabridal.com.au Please note that the colour, trim or fabric of your Product may vary slightly from the Product displayed online.

If there is a minor defect with the Product that is capable of remedy, we will remedy that defect within a reasonable time and cover the cost of shipping of the Product in order to do so. We may remedy the defect (at our option) by:

  • fixing or repairing the Product;

  • replacing the Product with an identical Product; or

  • refunding you the Order Price.

If there is a major defect with the Product, we will deal with it in accordance with the Australian Consumer Law including by providing you with a refund or replacing the Product, at your election provided you return the Product to us, at our cost.

LIMITATION OF LIABILITY

Subject to your rights under the Australian Consumer Law, we will not be liable for any loss or damage suffered by you resulting from:

  • any damage to your Product caused by you;

  • any Alteration Services performed on the Product by you or a third party;

  • the Product not being ready by your wedding date due to a Force Majeure Event;

  • your use of the Website; or

  • a Fluctuation.

INDEMNITY

You will be liable for and indemnify us against any direct, identifiable and reasonable loss or claim suffered by us (whether based in negligence, tort, statute or in any other way) as a result of any breach of these Terms by you, and the exercise of our rights under these Terms pursuant to such breach.

INTELLECTUAL PROPERTY

All intellectual property rights subsisting in the Product and Website content or otherwise belonging to us are and will remain our sole and exclusive property throughout the world. You must not replicate or copy the design of any Bridal Veil or Accessory or any part of it, nor commission or instruct any third party to do so. Unless you otherwise advise us in writing, by placing an Order, you grant us the right to use photographs and videos of you in your Bridal Veil or Accessories or product that you post online for our self-promotional purposes including on our social media pages and websites.

ONLINE ACCOUNT

You may register for an account on our Website by providing certain information and by setting up a login username and password. You are responsible for maintaining the confidentiality and security of your login and password details and any and all activities on the website which occur under your login and password. You must not share your login and password details with anyone, let anyone else access your account or do anything that might put the security of your account or the Website at risk.

USE OF WEBSITE

You must not:

  • reproduce or distribute the material on the Website;

  • retransmit the material on the Website by any medium of communication;

  • commit or encourage a criminal offense;

  • transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;

  • hack into any aspect of the Website;

  • corrupt data;

  • cause annoyance to other users;

  • infringe upon the rights of any other person's proprietary rights;

  • send any unsolicited advertising or promotional material, commonly referred to as "spam";

  • attempt to affect the performance or functionality of any computer facilities of or accessed through this Website; or

  • modify or copy the layout of the Website or any computer software and code contained in the Website.

MISCELLANEOUS

Unlawful, void or unenforceable clauses shall be severed from these Terms.These Terms will be governed by and construed in accordance with the laws of New South Wales. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

These Terms may only be varied in writing signed by both parties. We may assign or novate the whole or any part of these Terms without requiring your prior consent.